VersaTerkPrivacy policy

Last Updated: May 26, 2026

Welcome to VersaTerk (hereinafter referred to as “this Website”, “we”, “us”, or “our”). The address of this Website is https://www.versaterk.com. We fully recognize the importance of your personal information and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information. If you have any questions, you can contact us via our business email at postmaster@versaterk.com or our backup email at 582943115@qq.com. You may also reach our online customer service by clicking the chat icon at the bottom right corner of this Website.

I. What Information We Collect

When you visit, register, or use this Website, we may collect the following categories of information: Account information (including your name, email address, and password), used to create and manage your account; Order information (including shipping address, phone number, order details, and order amount), used to process your order and arrange shipment; Payment information is processed directly through the payment gateway, and we do not store your full payment card details; Communication information, including chat records with customer service and emails sent to us, used to handle your inquiries and after-sales requests; Comment information, including the reviews you leave on product pages, used to help other customers understand our products and to improve our services; Technical information, including your IP address, browser type, and device information, used to maintain website security and prevent fraud.

II. How We Use Your Information

We use your personal information only when necessary for the following purposes: Processing and delivering orders, using your address and phone number to complete shipment and logistics tracking; Processing payments and refunds, sharing necessary payment information with our payment system to complete transactions; Customer service, using your contact information to respond to inquiries and handle after-sales issues; Sending necessary notifications, including notifying you of shipping exceptions, payment exceptions, and only sending you notifications about new products or promotions if you have explicitly requested them; Improving products and services, by reading your genuine reviews (whether positive or negative) to acknowledge our shortcomings and make improvements; Financial and tax compliance, using order summary data for tax reporting and cost calculation; and Security and fraud prevention, monitoring unusual activity to protect your rights and ours.

III. How We Share Your Information

We do not sell your personal information. However, when necessary, we may share some of your information with the following third parties: Logistics companies require your name, address, phone number, and product information to complete shipment and customs clearance; Payment gateways require your payment amount, payment method, and transaction ID to process payments and refunds; Website hosting providers require server logs and IP addresses to maintain normal website operation; Additionally, when required by law, we will disclose necessary information to comply with legal obligations or protect legitimate rights and interests. We only share the minimum amount of information necessary to complete these essential services.

IV. Cookies and Tracking Technologies

This Website uses cookies to keep you logged in, remember your shopping cart contents, and improve website loading speed and user experience. You can disable cookies through your browser settings, but please note that some features (such as the shopping cart) may not function properly as a result. We currently do not use Google Analytics or other third-party statistical tools.

V. User Comments

This Website allows users to post comments on product pages. When you post a comment, the name, email address, and comment content you provide will be saved; Your avatar (if you use the Gravatar service) may be publicly displayed next to your comment; Your IP address and browser information will be collected for spam detection. We welcome your genuine reviews – whether positive or negative – as they help us acknowledge our shortcomings and strive to do better.

VI. How You Can Manage Your Information

You have the following rights: You can view and modify your personal information by logging into your account and visiting the “My Account” page; If you wish to delete your account, please email postmaster@versaterk.com to request deletion of your account and data; If you do not wish to receive any notifications, you can reply to any email we have sent to opt out; If you need to export a copy of your personal data, please contact our customer service to make a request.

VII. Data Security

We take the following measures to protect your information: The entire website uses SSL encryption (HTTPS); Payment information is transmitted directly to the payment gateway via an encrypted channel, and we do not store full payment card numbers; Backend access is password-protected and restricted to authorized personnel only. Important Reminder: Please keep your account password safe and do not share it with anyone. Our customer service will never proactively contact you via any third-party software (such as WeChat, WhatsApp, Telegram, etc.) to ask for your password or payment information. If you encounter such a situation, please be vigilant and guard against fraud. If you have any doubts, please verify with us through this Website’s built-in customer service system or via our business email at postmaster@versaterk.com.

VIII. Data Retention Periods

Order data is retained for 7 years after the order is completed, for tax and financial compliance purposes; Account information is retained for as long as the account exists, and deleted within 30 days after account deletion; Comments are retained permanently, unless you request their deletion; Customer service chat logs are retained for 2 years.

IX. Children’s Privacy

This Website is not intended for children under the age of 16. If we discover that we have inadvertently collected personal information from a child under 16, we will delete it as soon as possible.

X. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes (such as changes to the way we use data) will be notified to you by posting an announcement on this Website or by sending a notice to your registered email address. We recommend that you review this page periodically for the latest information.

XI. Contact Us

If you have any questions, suggestions, or complaints regarding this Privacy Policy, or if you wish to exercise your data rights, please contact us via our business email at postmaster@versaterk.com or our backup email at 582943115@qq.com. You may also contact our online customer service by clicking the chat icon at the bottom right corner of this Website. We will respond to your request within 15 business days.